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Cloudways vs WPX Hosting – “Near Perfect Score!”
Cloudways is a managed cloud hosting platform that offers flexibility by allowing users to choose from various cloud providers like AWS, Google Cloud, DigitalOcean, Vultr, and Linode. It provides features such as one-click installations, automatic backups, and easy scalability, making it suitable for developers and agencies looking for customizable hosting solutions. The pay-as-you-go pricing model allows for cost control, appealing to those with varying resource needs.
WPX Hosting is tailored for WordPress users, offering managed hosting services that emphasize speed and performance. It includes built-in caching and a CDN to boost site loading times. With 24/7 live chat and ticket support, WPX ensures quick assistance. Its plans come with a fixed number of websites and resources, simplifying the choice for WordPress site owners.
In summary, the choice between Cloudways and WPX Hosting depends on user needs: Cloudways is ideal for those seeking a customizable cloud hosting experience with multiple provider options, while WPX Hosting is perfect for WordPress users who prioritize speed, performance, and dedicated support.
Cloudways
Performance: |5.0| 
Cloudways delivers impressive performance through its cloud infrastructure, allowing users to select high-performance providers like AWS, Google Cloud, and DigitalOcean. It features built-in caching, optimized stacks, and the ability to scale resources on demand, which contributes to fast loading times and improved website performance. Additionally, Cloudways offers automatic backups and security measures to ensure website reliability.
Uptime: |4.9|
Cloudways offers a strong uptime guarantee of 99.99%, which is backed by its use of reputable cloud providers known for their reliability. The platform utilizes server monitoring and automated backups to help ensure that websites remain online and accessible. Users can also implement additional features such as application-level monitoring for enhanced uptime management.
Customer Service: |4.8|
Cloudways provides customer support through multiple channels, including 24/7 live chat and a ticketing system. Their support team is composed of cloud hosting experts who can assist with technical issues and account management. The platform also offers a comprehensive knowledge base and community forums, allowing users to find solutions to common questions independently.
WPX Hosting
Performance: |4.8|
WPX Hosting prioritizes speed and performance for WordPress sites with features like custom-built caching and a global content delivery network (CDN). These optimizations help reduce loading times significantly, enhancing user experience. WPX also boasts a focus on server speed, with high-performance SSD storage and optimized server configurations, ensuring that WordPress sites run smoothly even during high traffic periods.
Uptime: |4.9|
WPX Hosting guarantees an impressive 99.95% uptime, which is reinforced by its high-performance infrastructure and proactive server management. The service includes regular server monitoring and maintenance to detect and address potential issues quickly. WPX’s focus on optimized server configurations further supports consistent uptime, making it a reliable choice for WordPress site owners.
Customer Service: |4.7|
WPX Hosting is known for its exceptional customer service, offering 24/7 live chat support that connects users with knowledgeable representatives. They prioritize fast response times, often resolving queries within minutes. In addition to live chat, WPX provides a ticketing system and a detailed knowledge base for self-help, ensuring that users have access to resources and assistance whenever needed.
Overall, both Cloudways and WPX Hosting emphasize customer support, but WPX’s rapid response times and dedicated focus on WordPress users set it apart. Cloudways, while also providing solid support, is geared towards a broader audience, including developers and agencies looking for more technical assistance.
Overall Comparison Cloudways vs WPX Hosting
Both services are well-known web hosting providers with their own strengths and past missteps. So how can you determine which one will be more reliable, secure, faster, and less troublesome?
Cloudways and WPX Hosting are both popular choices for managed WordPress hosting, but they differ primarily in their core offerings.
| Feature | Cloudways | WPX Hosting |
|---|---|---|
| Target Audience | Developers, agencies, and businesses | WordPress site owners |
| Hosting Type | Managed cloud hosting | Managed WordPress hosting |
| Pricing Model | Pay-as-you-go | Fixed pricing based on the number of websites |
| Uptime Guarantee | 99.99% | 99.95% |
| Performance Optimization | Built-in caching, optimized stacks | Custom caching and global CDN |
| Support Channels | 24/7 live chat and ticketing | 24/7 live chat and ticket support |
| Knowledge Base | Comprehensive resources and community forums | Detailed knowledge base |
| Scalability | Flexible resource scaling based on demand | Fixed resources per plan |
| Backup and Security | Automatic backups and security features | Regular server maintenance and proactive monitoring |
| Additional Features | Supports multiple frameworks and applications | Focused on WordPress-specific features |
1. Plans and Pricing
Comparing pricing across hosting providers can be challenging due to their varying pricing models and renewal policies. Some plans require annual commitments, which adds complexity to comparisons. The prices shown here are based on monthly commitments, with annual requirements noted where applicable. To improve clarity, we’ve separated plans for WordPress and shared hosting, even if some providers offer identical options for both.
Cloudways provides a wide selection of hosting plans across platforms like WordPress, AWS, and Google Compute Engine, while WPX Hosting focuses specifically on WordPress and WooCommerce plans. Cloudways offers both hourly and monthly pricing, adding flexibility but also making comparisons more complex. WPX Hosting, however, keeps things simple with clear monthly and yearly pricing. Its Business plan supports up to five websites for $24.99 per month, offering balanced value. By comparison, Cloudways’ WordPress plans start at $11/month but vary in resource allocation depending on the platform and specific plan. WPX Hosting’s average 30-second support response, along with features like free site speed optimization and malware removal, makes it a compelling choice.
| Plan Type | Cloudways | WPX |
|---|---|---|
| Starting Price | $12/month (DigitalOcean) | $24.99/month (1 site) |
| Pricing Model | Pay-as-you-go | Fixed monthly pricing |
| Plan Inclusions | 1 GB RAM, 1 CPU, 25 GB storage | 10 GB storage, 100 GB bandwidth |
| Free Trial | 3-day free trial | 30-day money-back guarantee |
| Additional Costs | Cost varies with resource scaling | No hidden fees, all-inclusive pricing |
| Best For | Flexibility and scalability | Simplicity and managed hosting for WordPress |
Enterprise Plans
WPX Hosting’s Elite Plan is ideal for large enterprises, offering support for up to 35 websites, 60 GB of storage, and unlimited bandwidth at $99 per month. In comparison, Cloudways’ highest-tier WordPress plan, DO192GB, includes 192 GB of RAM, 3840 GB of storage, and 12 TB of bandwidth, priced at $1056 per month. Both plans provide excellent reliability, security, and responsive support, making them strong choices depending on an enterprise’s specific requirements. However, WPX Hosting stands out for its value, straightforward setup, and efficient customer support response times.
WPX Hosting price
Cloudways Hosting price
Hosting Management
| Feature | Cloudways | WPX |
|---|---|---|
| Control Panel | Custom Dashboard | Custom Dashboard |
| Managed Hosting | Yes | Yes |
| Automated Backups | Daily backups (on-demand) | Daily backups |
| Scaling Options | Easy scaling via resource allocation | Limited scaling options |
| Performance Optimization | Built-in caching and CDN options | Custom optimization, fast servers |
| Free Migration | Yes (via support) | Yes |
| Support Channels | 24/7 live chat, ticketing | 24/7 live chat |
| Security Features | Free SSL, application-level firewalls | Free SSL, DDoS protection |
| Email Hosting | Not included (add-on) | Yes (included) |
| Staging Environment | Yes | Yes |
| User-Friendly Interface | Moderate | High |
2. Features
Both Cloudways and WPX Hosting offer a comprehensive range of features tailored to meet diverse user needs. Cloudways stands out in performance and security with SSD hosting, built-in caching, and dedicated firewalls. Its user-friendly interface includes 1-click actions, team collaboration features, and SSH/SFTP access, making it a great choice for developers and advanced users. The flexible pay-as-you-go plans and Cloudflare Enterprise integration add further value. WPX Hosting, on the other hand, focuses on delivering a fast, reliable experience with a custom CDN and 99.95% uptime guarantee. It also offers free malware removal, automated backups, and rapid tech support, making it an excellent choice for users who prioritize security and customer service.
| Feature | Cloudways | WPX Hosting |
|---|---|---|
| Hosting Types | Managed cloud hosting with multiple provider options | Managed WordPress hosting tailored for WP users |
| pricing model | Pay-as-you-go pricing model | Fixed pricing plans based on the number of sites |
| Free Domain | ✘ | ✘ |
| Free SSL Certificate | Yes | Yes |
| Storage | 1TB on Vultr HF | 15GB SATA SSDs |
| Bandwidth | 32GB NVMe on Vultr HF | 200GB |
| Free Backups | Yes | Yes |
| Email Hosting | Rackspace/Elastic Email | Yes |
| CDN | Cloudflare Enterprise | QUIC.cloud |
| Free Site Migration | Yes | Yes + speed optimization |
| Money-Back Guarantee | No | Yes, 30 days |
| Installations | One-click application installations | Easy WordPress setup with one-click installations |
| Caching | Built-in caching and optimized stacks | Custom caching and a global CDN for enhanced speed |
| monitoring | Automatic backups and server monitoring | Proactive server management and monitoring |
| Support | Supports multiple frameworks and applications | Focused support for WordPress-specific issues |
WPX Hosting excels with its user-friendly website builder, staging area, and 1-click WordPress installation, simplifying setup for both beginners and experienced users. However, unlike Cloudways, WPX Hosting does not include SSH access, which may be a limitation for users who require advanced development tools. WPX adds value with a 30-day money-back guarantee and free site migrations within 24 hours. Additionally, while both providers offer free SSL certificates, WPX includes WHOIS privacy on domains at no extra cost, appealing to privacy-focused customers.
Email Services
Email hosting is provided by Cloudways via Rackspace and Elastic Email; transactional emails are free, but complete email hosting is extra. WPX Hosting, by contrast, includes unlimited email accounts with every plan, offering email service without extra fees—an attractive feature for users wanting an all-in-one hosting solution. Both providers lack integration with third-party email services like Google Workspace or Zoho, but WPX provides enhanced spam filtering, adding reliability to its email offering.
3. Performance
Cloudways vs WPX Hosting: Speed and Performance
The results in this category were surprising. While we anticipated Cloudways to deliver excellent website speed and performance—which it did—WPX Hosting outperformed, consistently showing faster speed results.
WPX Hosting prioritizes website speed, leveraging optimized servers and its custom-built content delivery network, XDN. This focus has clearly paid off, making WPX Hosting the winner in speed and performance.
Some of our example speed test results are shown below:
Performance of Cloudways
Performance of WPX Hosting
Cloudways vs WPX Hosting: Website Staging
Both Cloudways and WPX Hosting offer strong website staging features, making it easy to create a staging environment and deploy changes to production. Though both provide “one-click” staging, WPX Hosting felt slightly more intuitive, and working with the staging copy was a bit simpler.
While the comparison is close, WPX Hosting comes out ahead in this category.
4. Ease of Use
Cloudways
Custom Dashboard: Cloudways features a user-friendly, intuitive dashboard that provides easy access to all hosting management functions, though it may require some initial learning for complete newcomers.
One-Click Installations: Users can easily deploy applications and services with one-click installations for popular platforms like WordPress, but setting up specific configurations can be slightly more complex.
Flexible Scaling: Cloudways allows users to easily scale resources up or down based on traffic needs, which can be a bit complex for those unfamiliar with cloud hosting but offers great flexibility.
On-Demand Backups: The ability to create backups on demand is user-friendly but may require a little guidance for those new to hosting.
Support Resources: Cloudways offers extensive documentation and tutorials, which are helpful for users needing assistance, but the complexity of some features may still pose challenges for beginners.
Managed Services: Although it is a managed hosting service, users still need to understand some technical aspects, making it less straightforward for complete novices.
WPX Hosting
User-Friendly Dashboard: WPX Hosting provides a clean, straightforward dashboard designed for ease of use, making it simple for beginners to navigate and manage their websites.
Simple Setup Process: The onboarding process is streamlined, allowing users to get their sites up and running quickly without a steep learning curve.
Automatic Backups: WPX handles backups automatically, so users don’t need to manage this aspect, simplifying the overall experience.
Fast Customer Support: With 24/7 live chat support, users can quickly get help for any issues they encounter, making it easier for less experienced users to resolve problems.
No Technical Knowledge Required: WPX Hosting is designed to be user-friendly, so even those with minimal technical knowledge can manage their hosting without difficulty.
Email Hosting Included: WPX includes email hosting as part of its service, allowing users to manage everything in one place without needing additional setups.
Hosting Provided
What Our Customers Have to Say?
Cloudways
Flexibility and Control: Customers appreciate the ability to choose from multiple cloud providers and easily scale resources based on their needs.
Performance: Users often report positive experiences regarding site speed and uptime, particularly when using Cloudways’ built-in caching and CDN options.
Technical Features: Many developers value the advanced features available, such as staging environments and SSH access, which cater to more technical users.
Learning Curve: Some customers note a steeper learning curve due to the platform’s complexity, particularly for those new to cloud hosting.
Support: Customer service feedback is mixed; while many appreciate the 24/7 support, some have experienced slower response times during peak hours.
WPX Hosting
User-Friendly Experience: Customers frequently highlight the simplicity of the setup process and the ease of managing their hosting through the intuitive dashboard.
Excellent Customer Support: WPX is often praised for its responsive and knowledgeable support team, providing quick assistance via live chat.
Performance and Reliability: Users commonly report fast load times and high uptime, making WPX a popular choice for WordPress hosting.
Automatic Backups: Customers appreciate the automatic backup feature, which offers peace of mind and simplifies site management.
Value for Money: Many users feel that WPX provides good value for its pricing, particularly with the features included in its plans.
Advantage of Cloudways and WPX Hosting
| Cloudways | WPX Hosting |
|---|---|
| Flexible cloud hosting with multiple providers | Managed WordPress hosting for simplicity |
| Pay-as-you-go pricing model | Fixed pricing plans for predictable costs |
| Easy scaling of resources | Fast loading speeds and performance |
| Advanced developer features (SSH, staging) | Excellent customer support with fast response |
| Built-in caching and CDN options | Automatic backups included |
| Customizable environment for specific needs | User-friendly dashboard for easy management |
| Global data centers for better performance | Free site migration service |
Disadvantage of Cloudways and WPX Hosting
| Cloudways | WPX Hosting |
|---|---|
| Steeper learning curve for beginners | Limited scaling options at lower plans |
| Support response times can vary | Higher starting price compared to some hosts |
| Requires more technical knowledge for setup | Fewer cloud hosting options |
| No built-in email hosting | Some features may be limited for advanced users |
| Pay-as-you-go model can be confusing | Less control over server configurations |
5. Support
Both Cloudways and WPX Hosting offer reliable customer support, but there are some notable differences. Cloudways distinguishes itself with a range of support add-ons, including premium options like phone support and access to a private Slack channel. Additionally, Cloudways offers proactive monitoring and the option to work with dedicated account managers, which is particularly valuable for businesses needing personalized assistance and rapid response times.
Cloudways
24/7 Support: Offers round-the-clock customer support through live chat and a ticketing system, ensuring help is available at any time.
Knowledge Base: Provides a comprehensive knowledge base with tutorials and articles, which helps users find solutions independently.
Support Response Times: Response times can vary; some users report delays during peak hours, which can be frustrating for urgent issues.
Technical Support: Support is geared toward technical issues, making it suitable for developers, but may not always be as beginner-friendly.
Community Forum: Users have access to a community forum where they can share experiences and solutions, adding an additional layer of support.
WPX Hosting
24/7 Live Chat Support: WPX is known for its responsive live chat support, which many users find quick and efficient for resolving issues.
Phone Support: In addition to live chat, WPX offers phone support, providing an alternative for users who prefer direct communication.
Fast Response Times: Customers frequently praise WPX for its fast response times, often receiving help within minutes.
User-Friendly Assistance: Support representatives are noted for being friendly and helpful, making it easier for less experienced users to navigate issues.
Comprehensive Documentation: WPX provides a good range of documentation and FAQs, allowing users to troubleshoot common problems on their own.
In contrast, WPX Hosting stands out for its remarkably fast live chat response times and complimentary services such as site migration, malware removal, and speed optimization. Its high trust score in customer reviews, along with added security features like DDoS protection and daily malware scans, enhances its reliability. However, the lack of phone support and a dedicated agent option for enterprise customers could be seen as a disadvantage when compared to the broader range of services offered by Cloudways.
6. Security
Technical Security Measures
Cloudways offers a comprehensive security framework that includes SSL certificates, support for PHP 8, firewalls, and DDoS mitigation through Cloudflare Enterprise. WPX Hosting also provides free SSL certificates and supports PHP updates, although it does not specify which PHP versions are supported. WPX stands out for its daily malware scans and a continuously updated Web Application Firewall (WAF), which adds an additional layer of real-time security monitoring. Both services feature robust DDoS protection, but WPX’s custom XDN enhances its defenses even further.
| Security Feature | Cloudways | WPX Hosting |
|---|---|---|
| SSL Certificates | Yes | Yes |
| DDoS Protection | Yes (via third-party integration) | Yes |
| Web Application Firewall (WAF) | Yes | Yes |
| Automatic Security Patching | Yes | Yes |
| Two-Factor Authentication (2FA) | Yes | Yes |
| Regular Malware Scans | Yes (manual setup required) | Daily malware scans |
| Backups and Restore Options | Daily backups (on-demand) | Automatic daily backups |
| User Access Control | Yes (role-based access) | Yes (with user permissions) |
| Application Isolation | Yes | Yes |
Operational Security Measures
Cloudways employs automated security measures such as Fail2ban, MalCare-powered bot protection, and regular security patches. The platform also focuses on application isolation and auto-healing servers. WPX Hosting responds by providing free malware removal services, automated WordPress upgrades, and proactive monitoring. WPX excels with daily backups retained for 28 days and easy one-click restoration options. Although two-factor authentication is used by both hosting companies, WPX advises limiting user roles and creating strong passwords to improve security.
Compliance and Certifications
Cloudways leverages hardware from cloud providers such as Amazon AWS and Google Compute Engine that complies with PCI-DSS. While its exact compliance with GDPR is not explicitly stated, it is likely in line with its overall security emphasis. WPX Hosting is GDPR compliant and advises handling credit card transactions externally to avoid the need for PCI-DSS compliance. Neither provider claims HIPAA compliance.
Final Recommendation
| Criteria | Cloudways | WPX Hosting |
|---|---|---|
| Best For | Developers and agencies needing flexibility | Beginners and users seeking simplicity |
| Ease of Use | Moderate learning curve | User-friendly interface |
| Support | 24/7 chat and ticketing, variable response times | 24/7 live chat and phone support, fast response |
| Performance | Excellent speed with caching options | High uptime and fast load times |
| Scalability | Highly scalable with pay-as-you-go model | Limited scaling options at lower plans |
| Security | Strong security features, requires manual setup for some | Automatic daily backups and malware scans |
| Pricing | Flexible pricing with multiple cloud options | Fixed pricing with good value for features |
| Ideal Use Cases | E-commerce, SaaS applications, custom projects | Blogs, small to medium-sized businesses |
Frequently Asked Questions
Cloudways is a managed cloud hosting platform that allows users to deploy applications on multiple cloud providers, such as DigitalOcean, AWS, Google Cloud, and more, with a focus on flexibility and scalability.
WPX Hosting is a managed WordPress hosting provider known for its fast performance, user-friendly interface, and excellent customer support, specifically optimized for WordPress sites.
WPX Hosting is generally considered easier for beginners due to its user-friendly interface and responsive customer support, while Cloudways may have a steeper learning curve.
Yes, both Cloudways and WPX Hosting offer 24/7 customer support, but WPX is known for its faster response times and user-friendly assistance.
Cloudways offers a 3-day free trial, allowing users to test their services, while WPX Hosting does not provide a free trial.
Both Cloudways and WPX Hosting offer free SSL certificates, DDoS protection, web application firewalls, and automatic security patching. However, WPX includes daily malware scans as part of its service.
Yes, Cloudways allows users to host various applications, including WordPress, Magento, Laravel, and more, making it suitable for different types of websites.
Cloudways uses a pay-as-you-go pricing model based on the resources used, while WPX Hosting offers fixed monthly and annual pricing plans.
Both Cloudways and WPX Hosting are known for high performance, with Cloudways offering built-in caching and CDN options, while WPX focuses on fast load times and high uptime.
Cloudways does not provide built-in email hosting, requiring users to use third-party services. WPX Hosting includes email hosting as part of its service.
Both providers offer free migration services, but WPX Hosting’s migration process is often noted to be more straightforward and faster.
Cloudways offers daily backups with on-demand options, while WPX Hosting provides automatic daily backups without the need for user intervention.
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